Our MAPS (My Analytics Partners Support) department is set up to assist your organization, no matter the need. Whether you need an issue resolved, have a question regarding training (including materials) or need help with anything else that may be support related, AP has you covered.
Leveraging more than 500 years of combined Data Warehousing and BI experience, our client services team will provide the support needed both pre and post-implementation to help your organization Do More With More.
What Makes our Support Different?
Support is rendered by data warehouse and certified support engineers.
- Speak with our support personnel within minutes of dialing the call. Guaranteed.
- Receive consistent updates on open tickets
- Work with the same support engineer every time
- Eliminate the need of starting each call with a reintroduction of the ticket
- Work with a support engineer that has intimate knowledge of your environment
- You set the timeline of resolution
- All issues and resolutions will be reviewed by the technical support manager
- Increased user satisfaction due to rapid ticket resolution
Our Support services practice is dedicated to quickly resolving issues, ensuring on-going quality support and enabling maximum return on investment for our clients. The MAPS desk is available during normal working hours and is always answered by our in-house support engineers located in Jacksonville, FL.